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Filing a Complaint

The EOS is the Governing Body for Soccer in Eastern Ontario.

Member organizations and their respective members, staff, and officials must abide by the Ontario Soccer Code of Conduct and Ethics (the code)

In the instance where you feel that an organization or individual has violated the code, you have the right to file a complaint. 

Ontario Soccer has provided a new third-party service, ALIAS Solutions, to handle complaints.  See the full Bulletin here.

ALIAS follows the framework of the Code of Conduct and Ethics available in the Ontario Soccer Policies (Appendix B1),  

  1. To report a complaint, access the ALIAS’ “Report A Complaint” link or call 1-833-834—0614 posted on the Ontario Soccer website or at the member District Association website.
  2. Once an individual submits a report:
    • ALIAS’ team receives the report and determines the steps to resolution based on Ontario Soccer Policies (Appendix B1)
    • ALIAS manages the case and involves external parties when needed
    • Cases are handled with the utmost confidentiality and compassion

cOMMUNICATIONS

To assist in the awareness (on-going and launch), Ontario Soccer, in conjunction with ALIAS, will be providing communication and educational resources to promote this service further. 

EASTERN ONTARIO SOCCER
M023 - 110 Didsbury Road
Kanata, ON  K2T 0C2

PH: (613) 233-6561
 

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